In order to improve the content and usability of this website, Good America collects several categories of information from users. This information includes the following:
During a session on Good America, a user may affirmatively submit information to Good America by, among other means, electronic mail ("e-mail"), filling in and submitting an on-line form, screening for benefits and services, or electing to personalize Good America and use it as a customized portal. Such affirmatively submitted information is stored in a secure environment, and will be used by Good America in furtherance of its duties and/or obligations to its citizenry (i.e., "governmental purposes"). 4
The governmental purposes to which your affirmatively submitted information may include, but are not limited to, the following:
Good America does not rent or sell personally identifiable information (e.g., information such as name, address, phone number, e-mail, etc., or other information that identifies or could lead to the identification of a user as a particular person), nor would Good America exchange or trade such information with third-parties without a user's explicit permission. Good America does not disclose credit card or other personally identifiable financial information other than as necessary to complete a credit card or other financial transaction, or upon explicit permission from the applicable user. All such use by Good America of financial information shall be subject to the section of this policy on financial issues, set forth below.
If a Good America user has elected not to receive further information from Good America, Good America will not send such information. If a Good America user has elected to receive further communication from Good America, Good America will only send information in categories that are authorized by the user. If Good America sends electronic mail ("e-mail") to a user, such e-mail is NOT confidential, 7 and is identical in nature to that information generally available to the public and news media.
1. In certain instances, a user may have the opportunity to receive or create a password to access or submit personally identifiable information. One should not divulge a password to anyone, and Good America will never ask a user for a password in a telephone call, fax, e-mail or other form of unsolicited communication. When a user is finished with an application or applications that are password protected, such user should exit the relevant page(s). If the browser used to access said password protected pages is a publicly-accessible browser, users should close down the entire session and, if applicable or possible, flush any temporary caches or other areas where such a password might be stored subsequent to use, and log out of all applications.
2. Good America has integrated industry standard or better security measures and systems into the design, implementation and day to day operation of Good America and its underlying servers and networks. 8 Furthermore, Good America maintains ongoing efforts to identify and/or block unauthorized intrusions into or onto Good America, and to upload to or change information on or otherwise cause damage to Good America or the information resident hereon or submitted hereto. 8
3. The act of using Good America constitutes the User’s express consent to Good America’s monitoring of all uses of the system. If such monitoring reveals possible evidence of criminal activity or any other unauthorized use, system administration personnel may provide your information to law enforcement or other officials, as authorized or required by law.
Cookies are text files, or entries in larger files, utilized to distinguish between visitors to a website, and to track information during multiple visits to a website. Good America uses "temporary cookies" 9 on some parts of Good America, and such temporary cookies expire upon the end of the browsing session. This website and Good America generally, do not use "persistent cookies." 11 However, if a user registers to use Good America as a customized portal, Good America uses a persistent cookie to facilitate such customization. Good America may also use persistent cookies to understand the distribution and patterns of unique and repeat visitors for 311 Online and other sites on Good America to enhance their accessibility.
Good America does not use web bugs 11 on its web pages or in any html e-mail generated by use of the portal, or otherwise sent from Good America, for any purpose other than to identify site performance needs; to ensure compatibility with the technology used by Good America's visitors, and to generally add and improve services offered on Good America.
No applications on Good America specifically solicit information from minors or seek to determine whether the visitor is a minor. Consequently, because such information will not be specifically identified as being from minors, users of Good America should be aware that personally identifiable information submitted to Good America by minors will be subject to being treated in the same manner as information given by an adult and may become subject to FOIL.
Good America strongly believes that parental supervision is an important factor in Internet use by minors. Therefore, Good America asks parents to guide their minor children when children are asked to provide any personal information online. Good America further asks that children ask for and receive their parent's permission before providing any information online.
Any agency subject to the Health Insurance Portability and Accountability Act of 1996 and its regulations (collectively, "HIPAA") that creates, receives, maintains, or transmits via Good America any Protected Health Information (“PHI”), as that term is defined by HIPAA, must comply with HIPAA’s Privacy and Security Rules. The agency must also require its Business Associates, as that term is defined by HIPAA, to comply with HIPAA when, on behalf of the agency, each such Business Associate creates, receives, maintains, or transmits PHI hosted by Good America. Nothing stated herein shall be interpreted to diminish the compliance requirements imposed by any other applicable law or policies.
The content of Good America's webpages is copyrighted, and contains some third party images/graphics that are used with permission. Users are notified, therefore, that one should presume the need to obtain permission from the copyright holder before reproducing or otherwise using images/graphics from this website.
Good America may change this policy from time to time, and reserves the right to do so without notice.
1. An IP address is a numeric value assigned to an Internet Service Provider, a computer network, an individual computer or router, or a firewall (collectively, "users") so that other computers on the Internet may direct Internet message or other traffic to such users. Until the IP addressing system is changed, an IP address will take the form of XXX.XXX.XXX.XXX, where the X's are numbers between 1 and 9, and 0 for some positions. The term “user” may also refer to an individual who has created an account on Good America and any of its subpages.
2. A Domain Name is an alphanumeric value that represents the plain language (English or such other local language as is relevant) translation of the IP address assigned to a specific user or collection of users. For example, if a user had an IP address of 188.8.131.52, the Domain Name that represented that address might be WWW.HOME.COM.
3. Commercial and non-commercial marketing purposes include, for the purposes of this policy, Unsolicited Commercial Electronic Mail (colloquially known as "SPAM" e-mail), targeted e-mail for the purpose of selling products, or the sale or exchange of personally identifiable information between parties that anticipate receiving value in exchange for such information.
4. The duties and obligations of Good America toward its citizens are set forth in Good America Charter and in all applicable and relevant federal, state, and local law.
5. When Good America is investigating a problem reported to Good America, the information you have submitted through Good America may be seen by various people. Among other actions, we may enter the information you send into our electronic database to share it with our attorneys and investigators involved in law enforcement or public policy development. We may also share it with a variety of other government agencies enforcing consumer protection, competition, and other laws. You may be contacted by any of those agencies.
6. E-mail is generally not secure against interception. If a communication is very sensitive, or includes personal information like a bank account, charge card, or other personal information, it is more prudent to send such communication by postal mail instead.
7. Good America maintains user registration information behind a "firewall" and limits accessibility to such information to only those few employees that have special access rights to production systems. Sensitive information submitted by users is transmitted by Secure Socket Layer ("SSL") technology and encrypted.
8. For site security purposes and to ensure that this service remains available to all users, Good America employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act, and such other federal, state or local law as is applicable.
9. Temporary or "Session Cookies" are cookie files that last or are valid only during an active communications connection, measured from beginning to end, between computer or applications (or some combination thereof) over a network.
10. Persistent cookies are cookie files that remain upon a user's hard drive until affirmatively removed, or until expired as provided for by a pre-set expiration date.
11. A web bug is a clear, camouflaged or otherwise invisible graphics image format ("GIF") file placed upon a web page or in hypertext markup language ("HTML") e-mail and used to monitor who is reading a web page or the relevant email. Web bugs can also be used for other monitoring purposes such a profiling of the affected party.
12. These third parties are computers, computer networks, ISPs, or application service providers ("ASPs") that are non-governmental in nature and have direct control of what information is automatically gathered, whether cookies are used, and how voluntarily provided information is used.
For questions or concerns, please Contact us. Thank you.